At h77, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. Our Responsible Gaming programme gives every Bangladesh player the tools, information, and support they need to stay in full control of their experience on the h77 platform.
h77 is committed to providing a safe, transparent, and responsible gaming environment for all players in Bangladesh. We treat player welfare as a core business value — not a compliance checkbox. Every feature, tool, and policy described on this page reflects our genuine belief that protecting players is inseparable from running a premium platform.
Gambling at h77 — whether that is placing a bet on a BPL cricket match, spinning a Pragmatic Play slot title, or joining a live dealer table — is designed to be fun. The vast majority of h77 players engage with the platform in a healthy and controlled way. However, we recognise that for a small number of individuals, gambling can become problematic. This page is dedicated to those players: it explains the warning signs to watch for, the tools h77 makes available, and how to seek help if you need it.
If you feel that gambling is no longer fun, or that you are chasing losses, spending more than you can afford, or hiding your gambling activity from family and friends, please read this page carefully and reach out to h77 support at any time. Our team is available 24 hours a day, 7 days a week, and will handle your situation with complete discretion and respect.
If gambling is causing harm, contact h77 support immediately. All requests are treated with full confidentiality.
h77 provides a full suite of player-protection tools that you can activate at any time through your account settings or by contacting our support team directly.
Activating self-exclusion at h77 is straightforward and takes effect within 24 hours of your request being confirmed. There are two ways to apply:
During the self-exclusion period, h77 will also opt your account out of all promotional communications, including bonus offers and deposit incentive emails. We will not send you any marketing material designed to encourage a return to the platform.
If you have self-excluded and believe you may be receiving marketing communications in error, please contact [email protected] immediately so we can investigate and correct the issue without delay.
h77 strongly encourages all players to set a deposit limit before they begin playing, regardless of their experience level. A deposit limit defines the maximum amount you are willing to fund your account with over a given period — it is the single most effective tool for preventing overspending.
Deposit limits at h77 can be configured as follows:
Reductions to your deposit limit take effect immediately. Increases to your deposit limit are subject to a mandatory 7-day reflection period — this is intentional, and gives you time to reconsider before a higher limit becomes active.
Problem gambling can affect anyone. The earlier warning signs are recognised, the easier it is to regain control. Review the indicators below honestly.
Ask yourself the following questions honestly. If you answer "yes" to two or more, we strongly encourage you to use h77's responsible gaming tools or seek external support.
Speaking openly with a family member, close friend, or trusted community leader about your gambling habits is often the first and most important step toward recovery. You do not have to face this alone.
Track every session — how much you deposited, how long you played, and how you felt before and after. Patterns in your diary can help you and a professional counsellor identify triggers and develop healthier habits.
In addition to h77's built-in tools, consider contacting your bKash, Nagad, or Rocket account provider to restrict gambling-related transactions at the payment level for an extra layer of protection.
h77 operates a strict 18+ policy. Gambling is not appropriate for anyone under the age of 18, and h77 takes every reasonable technical and procedural step to prevent minors from accessing the platform.
All new player registrations are subject to mandatory age verification as part of the h77 KYC (Know Your Customer) process. Players are required to provide valid government-issued identification confirming their date of birth before any withdrawal can be processed. Where h77 has reasonable grounds to suspect that a registered player is under 18, the account will be suspended immediately pending verification.
If you share a device — a mobile phone, tablet, or computer — with minors in your household, h77 strongly recommends the following precautions:
If you believe a minor has accessed or attempted to access the h77 platform using your account or device, please contact h77 support immediately at [email protected] so that we can take appropriate action without delay.
h77 asks every player to approach gambling purely as a leisure activity. It should never be viewed as a source of income, a financial strategy, or a way to resolve debt. Always gamble only with money you can afford to lose.
Decide in advance how much you are comfortable spending in a session and stick to that budget regardless of the outcome. Use h77's deposit and loss limit tools to enforce your budget automatically at the account level.
Extended gaming sessions can cloud judgement and lead to impulsive decisions. h77 recommends taking regular breaks during play. Use the Reality Check alert feature to remind yourself to step away at regular intervals.
Chasing losses is one of the most dangerous gambling behaviours. If you have reached your loss limit for the session, stop playing. No series of bets is guaranteed to recover previous losses — this is a fundamental principle of all casino gaming.
When you are ready to enjoy the h77 platform, explore our full range of games and sports betting options — always within your personal limits.