h77 Privacy Policy

This Privacy Policy (hereinafter "the Policy") describes how h77 (hereinafter "h77", "we", "us", or "our") collects, uses, discloses, stores, and protects the personal data of individuals who visit or register on the h77 platform at https://h77.lol (hereinafter "the Platform"). This Policy applies to all Platform visitors, registered players, and any other person whose personal data h77 processes in connection with the Platform's operation.

By accessing the Platform, creating an account, or continuing to use any h77 service, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue your use of the Platform immediately.

h77 is a premium online casino and sports betting platform serving players in Bangladesh and other regions. As a platform that handles financial transactions, identity verification documents, and behavioural data, h77 recognises the significant trust that players place in us when they share their personal information.

This Policy is written in plain English to ensure that every h77 player — regardless of their technical background — fully understands how their data is handled. Where we use specific legal or technical terms, we have provided clear definitions and explanations. We are committed to maintaining the highest standards of data protection across all h77 operations.

h77 acts as the data controller with respect to all personal data collected through the Platform. This means h77 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is lawful, fair, and transparent.

h77 collects the following categories of personal data from players and Platform visitors:

h77 does not collect any special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless specifically required by applicable law or responsible gaming obligations, and only with your explicit consent where required.

h77 collects personal data through the following means:

• Direct Submission: When you complete the h77 registration form, submit KYC documents, make a deposit or withdrawal request, contact our support team, or participate in any promotional activity on the Platform.
• Automated Technologies: When you browse or interact with the Platform, h77 automatically collects technical and behavioural data via cookies, web beacons, server logs, and similar tracking technologies. See Section 7 for further details on cookies.
• Third-Party Sources: h77 may receive data about you from identity verification providers, payment processors (including bKash, Nagad, Rocket, and Upay), fraud prevention services, and analytics partners, where permitted by applicable law.
• Publicly Available Sources: In certain circumstances, h77 may verify information you have provided against publicly available records or databases as part of its fraud prevention and compliance obligations.

h77 processes your personal data for the following specific purposes:

• Account Management: To create, maintain, and administer your h77 account, including processing deposits and withdrawals, managing your account balance, and applying bonuses.
• Identity Verification (KYC): To verify your identity and age in accordance with h77's obligations to prevent underage gambling, fraud, and money laundering. KYC verification is mandatory before any withdrawal is processed.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported Bangladeshi payment methods, and to maintain accurate financial records.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance via live chat and email.
• Platform Security: To detect and prevent fraud, unauthorised account access, collusion, bonus abuse, and any other activity that threatens the integrity of the h77 Platform or the security of player accounts.
• Responsible Gaming: To monitor player activity and identify behavioural patterns that may indicate problem gambling, and to enforce deposit limits, cooling-off periods, and self-exclusion requests.
• Legal Compliance: To comply with applicable laws, regulatory requirements, court orders, and lawful requests from government or law enforcement authorities.
• Platform Improvement: To analyse aggregated usage data in order to improve the h77 Platform, personalise the player experience, and develop new features and services.
• Marketing Communications: Where you have given your explicit consent, to send you promotional offers, bonus notifications, and product updates by email or SMS. You may withdraw this consent at any time.

h77 processes personal data only where it has a lawful basis for doing so. The legal bases h77 relies upon are as follows:

• Contractual Necessity: Processing that is necessary to perform the contract between you and h77 — specifically, to operate your account, process transactions, and provide the gaming services you have requested.
• Legal Obligation: Processing that is required to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) laws, age verification requirements, and financial record-keeping obligations.
• Legitimate Interests: Processing carried out in pursuit of h77's legitimate business interests, including fraud prevention, Platform security, and service improvement, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where no other legal basis applies — in particular, for direct marketing communications and certain non-essential cookies — h77 will seek your explicit, informed consent before processing. You may withdraw consent at any time without affecting the lawfulness of prior processing.

h77 does not sell, rent, or trade your personal data to any third party for their independent marketing or commercial purposes. h77 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, Visa, Mastercard, and other payment partners — to process deposits and withdrawals on your behalf.
• Identity Verification Providers: Third-party KYC and age verification services that assist h77 in confirming the identity and eligibility of registered players.
• Fraud Prevention & Security Services: Specialist third-party providers that assist h77 in detecting and preventing fraudulent activity, money laundering, and unauthorised account access.
• Game Content Providers: Game studios such as Pragmatic Play, PG Soft, JILI, NetEnt, Microgaming, Evolution Gaming, Ezugi, and Spribe may receive limited technical data necessary to deliver and authenticate game sessions. These providers do not receive your identity or financial data.
• Technology & Hosting Providers: Cloud infrastructure, CDN, and cybersecurity service providers that support the technical operation of the h77 Platform.
• Legal & Regulatory Authorities: Courts, government bodies, financial intelligence units, and law enforcement agencies, where h77 is legally required or compelled to disclose information.
• Professional Advisors: Lawyers, auditors, and accountants who are bound by professional confidentiality obligations and who require access to data in order to provide their services to h77.

h77 uses cookies and similar tracking technologies to operate, secure, and improve the Platform. A cookie is a small text file placed on your device when you visit a website. The following types of cookies are used on the h77 Platform:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication cookies that keep you logged in during an active session. These cookies cannot be disabled without impairing core Platform functionality.
• Performance & Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate the Platform — such as which pages are visited most frequently, how long sessions last, and which features are used most. This data helps h77 improve the Platform experience.
• Functional Cookies: Used to remember your preferences, such as language settings and responsible gaming tool configurations, so that the Platform delivers a consistent experience across sessions.
• Security Cookies: Used to detect and prevent fraudulent activity, including bot access, credential stuffing, and unusual login patterns.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect Platform performance or cause some features to function incorrectly. h77 does not use third-party advertising cookies or retargeting pixels.

h77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account & Transaction Records: Retained for a minimum of 5 years following account closure, as required by applicable anti-money laundering and financial record-keeping obligations.
• KYC Verification Documents: Retained for a minimum of 5 years following account closure or the last transaction, whichever is later.
• Support Communications: Retained for 3 years following the resolution of the relevant query or complaint.
• Marketing Consent Records: Retained for as long as the consent remains active, plus 2 years following withdrawal of consent.
• Technical & Behavioural Logs: Retained for up to 24 months for security, fraud prevention, and Platform improvement purposes.

When personal data is no longer required, h77 will securely delete or anonymise it in accordance with industry-standard data disposal practices. Anonymised and aggregated data that cannot be used to identify any individual may be retained indefinitely for analytical and reporting purposes.

h77 takes the security of your personal data seriously and has implemented a comprehensive suite of technical and organisational measures to protect player data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-Bit SSL Encryption: All data transmitted between your device and the h77 Platform is encrypted using industry-standard 256-bit Transport Layer Security (TLS) protocols.
• Access Controls: Personal data is accessible only to authorised h77 personnel and third-party service providers who require access for legitimate operational purposes. Role-based access controls restrict data access on a strict need-to-know basis.
• Secure Data Storage: Player data is stored on encrypted servers hosted in secure data centres with physical access controls, redundant power and connectivity, and 24/7 monitoring.
• Intrusion Detection & Monitoring: h77 employs automated systems to monitor Platform infrastructure for unusual activity, potential intrusions, and security anomalies in real time.
• Regular Security Audits: h77 conducts periodic security assessments and penetration tests to identify and remediate vulnerabilities before they can be exploited.
• Staff Training: All h77 personnel who handle personal data receive regular data protection training and are bound by contractual confidentiality obligations.

As a data subject, you have the following rights with respect to your personal data held by h77. To exercise any of these rights, please contact the h77 Data Protection team at [email protected] with your request. h77 will respond to all verified requests within 30 calendar days.

• Right of Access: You have the right to request a copy of all personal data that h77 holds about you, together with information about how that data is being processed.
• Right to Rectification: You have the right to request that h77 correct any inaccurate or incomplete personal data held about you. You may update certain account information directly through your h77 account settings.
• Right to Erasure: In certain circumstances, you have the right to request that h77 delete your personal data. Please note that this right is subject to overriding legal obligations — for example, h77 is required by law to retain transaction records for a minimum period and cannot delete them upon request during that period.
• Right to Restrict Processing: You have the right to request that h77 suspend the processing of your personal data in certain circumstances, for example while a dispute about data accuracy is being resolved.
• Right to Data Portability: You have the right to request that h77 provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
• Right to Object: You have the right to object to the processing of your personal data where h77 is relying on legitimate interests as the legal basis for processing. You also have an absolute right to object to processing for direct marketing purposes at any time.
• Right to Withdraw Consent: Where h77 processes your data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

The h77 Platform is strictly intended for adults aged 18 years and above. h77 does not knowingly collect or process the personal data of any person under the age of 18. Age verification is conducted as part of the KYC process for all registered accounts.

If h77 becomes aware that personal data has been collected from an individual under the age of 18, it will immediately suspend the relevant account, delete the associated personal data to the extent permitted by law, and notify the responsible adult or guardian where possible.

If you are a parent or guardian and believe that a minor in your care has registered on or used the h77 Platform, please contact h77 support immediately at [email protected].

The h77 Platform may contain references to or integrations with third-party game studios, payment service providers, and technology partners. While h77 takes reasonable steps to ensure that its partners maintain appropriate data protection standards, h77 is not responsible for the privacy practices of any third party.

This Privacy Policy applies solely to data processed by h77 in connection with the Platform. If you are redirected to a third-party website or service (for example, your mobile banking app when completing a bKash or Nagad transaction), the privacy policy of that third party will govern the data collected during that interaction.

h77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or h77's data processing practices. Where amendments are material, h77 will notify registered players via the email address on file or via a prominent notice on the Platform at least 7 days before the changes take effect.

The date at the top of this Policy indicates when it was last revised. h77 recommends that players review this Policy periodically. Your continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by h77, please contact the h77 Data Protection team using the following details:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the h77 Platform
• Response Time: h77 will acknowledge all data-related requests within 48 hours and provide a full response within 30 calendar days.
• Support Hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)

Where you are not satisfied with h77's response to a data protection request or complaint, you have the right to escalate the matter to the relevant data protection authority or competent court in your jurisdiction.